Reach out using the form below to explore how KotiCharge can revolutionize your EV charging adoption.

If you’re still weighing your options or have any queries, feel free to ask. Our team are dedicated to response to any questions you might have about our service.

Curious about our pricing? We believe in transparency – you can find all our service costs directly on our website. Check out the pricing of our turn-key solution. – No hidden surprises, just straightforward solutions.


      FAQS

    Frequently Asked
    Quetions

    What is an EV charging operator?

    An EV charging operator is a service provider that manages the daily operation of charging stations. This includes user access, billing, electricity measurement, smart charging. An operator ensures that charging is reliable, secure, and fairly billed.

    Why do we need an operator for EV charging?

    An EV charging operator helps keep shared charging fair, safe, and easy to manage.
    The operator handles user access, billing, and load management, so each driver pays only for their own charging and the building avoids electrical overloads and costly peak demand. Without an operator, costs are harder to divide, charging is less controlled, and conflicts are more likely in shared properties.

    How do I start charging with KotiCharge?

    You can start charging by authenticating yourself with the KotiCharge mobile app or by using an RFID tag. Once authenticated, charging begins automatically when your vehicle is connected. To see more detail step by steps, follow our link to see video instructions. https://www.youtube.com/watch?v=Gl3GhlV1u7Y

    Can charging start immediately without using the mobile app?

    Yes. If RFID or plug-and-charge is enabled by the housing company, you can start charging immediately. Simply authenticate using your RFID tag or plug-and-charge, connect your vehicle to the charger, and the session will begin automatically—no additional steps required.

    Complementing this, our smart charging functionality schedules EV charging during periods when electricity rates are at their lowest, translating to an average saving of 30% on electricity bills. Moreover, KotiCharge has the capability to simultaneously manage load-balancing and smart charging, ensuring optimal efficiency and cost-effectiveness.

    How do I pay for my EV charging consumption?

    KotiCharge automatically tracks your electricity usage and bills you based on your actual consumption. Payments are handled securely through Stripe, with your total monthly usage billed at the beginning of the following month.

    Is there a payment or service cost?

    Depending on the setup, the total cost may include a monthly service fee, a usage-based charging fee (per kWh), and a payment processing fee. All fees are clearly specified and communicated in advance to both users and housing companies, ensuring full transparency.

    Does KotiCharge support spot-price electricity?

    Yes. KotiCharge supports spot-price–based charging, allowing users to benefit from hourly electricity prices from the Nord Pool market. Read more about KotiCharge’s Spot-Pricing: Top 7 Benefits for EV Charging Users

    How do I schedule charging during cheap electricity hours?

    By enabling smart charging, KotiCharge automatically schedules charging during low-price hours, typically overnight, without requiring manual adjustments. To know more how to schedule charging during cheap electricity hours, read more our blog post “Different Schedule Options to charge your EV with KotiCharge”

    Can I set a price ceiling for smart charging?
    Follow this link to see our instruction video for the setting price ceiling in KotiCharge mobile app for smart charging. https://www.youtube.com/shorts/68j-zoi7E7o
    How can I set a price ceiling for smart charging?

    Follow this link to see our instruction video for the setting price ceiling in KotiCharge mobile app for smart charging. https://www.youtube.com/shorts/68j-zoi7E7o

    How much can I save with smart charging?

    Savings depend on driving patterns and electricity prices, but smart charging can typically reduce EV charging costs by 20–40% by avoiding high-price and peak-demand periods.

    Does KotiCharge support power payments (tehomaksu)?

    Yes. KotiCharge is designed to support power payment models by monitoring peak demand and automatically balancing charging loads to reduce power-related costs.

     

    Is there cost for the housing company?

    Yes. The housing company pays a monthly service fee based on the selected package, the number of charging points, and active users. In most cases, this cost is balanced by reduced administrative work, accurate and fair cost allocation, and lower electricity costs through smart load management.

    How can I avoid power payment with a Helen electricity contract?

    KotiCharge helps reduce or avoid power charges by actively managing charging power. It limits the maximum charging load, coordinates multiple vehicles charging at the same time, and shifts charging to off-peak hours when electricity demand is lower. This prevents high power peaks that would otherwise increase power charges on a Helen electricity contract.