Terms & Conditions
Please read KotiCharge's terms of use carefully before using our website or mobile application. By using our services, you agree to these terms in full.
Updated: 7.11.2025
1 Scope of Application
These terms and conditions apply to all users of the Koticharge.com website and the KotiCharge smartphone application. These terms define the rights and obligations related to the use of the service. If you do not agree to these terms, you should not use our services.
In these terms and conditions, references are made in certain places to 'Housing Company Users'. Housing Company Users are KotiCharge application users who use a charging station operated by KotiCharge in a housing company that has an operating agreement with KotiCharge.
2 Use of Services
KotiCharge provides electric vehicle charging services through the charging stations it operates.
The availability of services may vary due to reasons beyond KotiCharge's control, such as network connectivity, charging station malfunction, or other circumstances.
3 Fees & Payments
Current charging prices are visible in the KotiCharge application. In addition, KotiCharge charges monthly service fees, the pricing of which may have been agreed upon with the housing company. By using the application, the user accepts these fees.
The payment method in the application is a payment card linked to the user account. In addition, a paid charging session can be started with an RFID card linked to the user account. It is the user's responsibility to ensure that there are sufficient funds on the card to pay for charging events. KotiCharge may perform a pre-authorisation hold on the user's payment card.
All in-app payment transactions are managed by Stripe, Inc. KotiCharge does not store users' payment card details. In addition to charging sessions, all fees, such as idle fees and service fees, are billed from the user's payment card.
KotiCharge charges a billing fee to all users who have active charging events during the month. The billing fee is charged in connection with the payment for charging events. The amount of the billing fee varies between €0.50 and €1.00 depending on the device's operating agreement. At public charging stations, the billing fee is €0.50 by default.
When a housing company user starts using the service, they accept the service and electricity pricing agreed upon between KotiCharge and the housing company. When a user charges at a charging station operated by KotiCharge in a housing company, they become a subscriber of the operating service.
Housing company users pay a monthly operating subscription fee to KotiCharge. The use of the operating service and the subscription fee can be terminated by contacting KotiCharge customer service. The notice period is 1 month. It is KotiCharge's responsibility to ensure that service fees comply with the price list agreed with the housing company.
4 User's Responsibility
It is the user's responsibility to ensure that the vehicle is compatible with KotiCharge's services. The user must also familiarise themselves with and accept the pricing of the charging station before starting a charging session.
It is the user's responsibility to verify, if necessary, the special terms and prices agreed upon with the housing company from the property manager or the housing company's board.
Abuse of the services may lead to the suspension or termination of the user account.
5 Liability & Warranties
KotiCharge provides the services on an 'as-is' and 'as-available' basis, without warranties of any kind regarding their functionality or error-free operation. KotiCharge is not liable for any damages that may occur to the customer due to service interruptions, actions of third parties, or abuse, except where otherwise mandated by Finnish law.
6 Restriction of Access
KotiCharge has the right to restrict or block a user's access to the services if the user does not comply with these terms of use or otherwise causes harm to KotiCharge.
7 Privacy & Data Protection
The KotiCharge privacy policy applies to the KotiCharge application and website, defining how personal data is processed, stored, protected, and used.
8 Dispute Resolution
The user is obligated to contact KotiCharge customer support in case of disputes, as it is the primary channel for resolving conflicts and issues. If no resolution is found, disputes shall be settled primarily in Finnish courts.
9 Governing Law
These terms of use and the use of the services shall be governed by and construed in accordance with the laws, regulations, and acts of Finland and the European Union.
Have questions about the terms?
Our customer service team is happy to help with any inquiries.