Updated: 15.1.2025

1. Scope

These terms of use apply to all users of the Koticharge.com website and the KotiCharge mobile application. The terms define the rights and obligations related to the use of the service.
If you do not accept these terms, you should not use the aforementioned services.

2. Use of Services

KotiCharge provides electric vehicle charging services through its operated charging points. The availability of services may vary due to factors beyond KotiCharge’s control, such as network connectivity, the functionality of charging devices, and other circumstances.

3. Payments

The current charging prices are displayed in the KotiCharge app.
Payments are processed through a payment card linked to the user’s account, and a charging session can also be initiated using an RFID card linked to the account. The user is responsible for ensuring that the card has sufficient funds for charging transactions. KotiCharge may place an authorization hold on the user’s payment card.

All in-app transactions are managed by Stripe, Inc. KotiCharge does not store users’ payment card details. In addition to charging transactions, all other fees, such as idle fees and service charges, are billed to the user’s payment card.

4. User Responsibility

The user is responsible for ensuring that their vehicle is compatible with KotiCharge’s services.
The user must review and accept the pricing of the charging station before initiating a charging session.
Misuse of services may result in the suspension of the user’s account.

5. Liability and Warranties

KotiCharge provides its services “as is” without any guarantees of functionality or error-free operation. KotiCharge is not liable for any damages caused by service interruptions, third-party actions, or misuse, except where Finnish law dictates otherwise.

6. Access Restriction

KotiCharge reserves the right to deny access to its services for users who do not comply with these terms or otherwise cause harm to KotiCharge.

7. Data Protection

The KotiCharge application and website are subject to KotiCharge’s Privacy Policy, which defines how personal data is processed, stored, protected, and used.

8. Dispute Resolution

Users must first contact KotiCharge customer support in case of disputes or issues. If a resolution cannot be reached, disputes will primarily be handled by Finnish courts.

9. Governing Law

These terms and the use of KotiCharge services are governed by Finnish and EU laws, regulations, and statutes.

If you have any questions regarding these terms, please contact us at info@koticharge.com.

Download the KotiCharge app